id678 believes that gaming should always be an enjoyable and controlled activity. We provide every player with the tools, information, and direct support needed to keep their experience safe — and to step back if it ever stops being fun.
Responsible gaming is not a compliance checkbox at id678 — it is a fundamental part of how we operate. The tools below are available to every registered player at no cost, and our support team is on hand 24/7 to assist with any request.
Set a daily, weekly, or monthly deposit cap directly from your id678 account dashboard. Once a limit is in place, the Platform will not accept deposits that exceed it during the chosen period. Limits take effect immediately and can be lowered at any time. Requests to raise a limit are subject to a mandatory 7-day cooling period to protect against impulsive decisions.
If you need a short break from gaming, id678's time-out feature suspends your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. The time-out activates within minutes of your request. It cannot be cancelled once set, giving you a firm, reliable pause when you need it most.
For players who feel they need a longer break, id678 offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent closure. Self-exclusion is processed within 24 hours of a confirmed request. During the exclusion period, your account is fully locked and no marketing communications will be sent. Permanent self-exclusion cannot be reversed.
Enable on-screen session reminders that notify you of how long you have been playing and how much you have wagered within the current session. Reality checks appear at intervals you define — every 30 minutes, 1 hour, or 2 hours — giving you a regular moment to pause, review, and decide whether to continue.
In addition to deposit limits, id678 allows you to set a maximum loss threshold per day, week, or month. Once your net losses reach the limit you have set, the Platform will prevent further wagers for the remainder of that period. Like deposit limits, reductions take effect immediately while increases require a 7-day waiting period.
Our Indonesian-speaking support team is available around the clock via live chat and email. If you are concerned about your own play or that of someone close to you, contact us at any time. Responsible gaming requests are treated as a priority and handled with complete confidentiality — no judgment, no delay.
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling becoming harmful. If several of these apply to you, we strongly encourage you to use id678's self-exclusion tools or reach out to our support team.
Continuing to play in order to recover money you have already lost, often with increasing bet sizes.
Spending significantly more time gaming than you intended, losing hours without realising it.
Using money meant for rent, food, bills, or family needs to fund gaming activity.
Becoming secretive about gaming activity or withdrawing from friends, family, or work responsibilities.
Feeling anxious, irritable, or restless during periods when you are not able to gamble.
Having tried to reduce or stop gambling on multiple occasions without being able to maintain the change.
Needing to place progressively larger bets to achieve the same level of excitement or satisfaction.
Taking loans, selling assets, or borrowing from friends and family specifically to fund gambling.
Using gaming as a way to avoid dealing with stress, anxiety, depression, or personal difficulties.
The following questions are adapted from internationally recognised responsible gambling self-assessment frameworks. Answer honestly — this is for your benefit only, and your responses are not recorded by id678.
Have you ever gambled with money that was set aside for something else — such as household bills, food, or loan repayments?
Do you find yourself spending more time or money on gaming than you originally planned when you started a session?
After losing, do you feel a strong urge to return and win your money back, rather than accepting the loss and stopping?
Have you hidden your gambling activity from family members, a partner, or close friends because you were concerned about their reaction?
Has gambling ever caused conflict in your personal relationships, at work, or with your financial obligations?
Have you borrowed money from any source — a bank, family member, or friend — in order to gamble or to cover gambling debts?
Have you previously tried to cut back or stop gambling but found that you were unable to do so for more than a few days at a time?
Do you feel restless, anxious, or irritable on days when you have not been able to gamble?
Setting up limits or requesting a break is straightforward. Follow these steps, or contact our support team who can walk you through the process or action a request on your behalf immediately.
Visit id678 and sign in to your registered account. All responsible gaming tools are located within the Account Settings section of your personal dashboard. No additional verification is required to access these tools.
Inside Account Settings, select the "Responsible Gaming" tab. Here you will find options for deposit limits, loss limits, session time reminders, time-out periods, and self-exclusion — all in one place.
Select the tool you want to activate. For limits, enter the amount and the period (daily, weekly, or monthly). For time-out or self-exclusion, select the duration. Review the details on screen before confirming — changes to limits that reduce your spending take effect immediately.
Submit your selection. You will receive a confirmation notification within the Platform. For self-exclusion, a confirmation email is also sent to your registered address. Our support team monitors all responsible gaming requests and will follow up if any additional information is needed.
If you prefer not to navigate the settings yourself, or if you need a limit or exclusion applied urgently, contact our live chat support team at any time. Tell the agent you want to activate a responsible gaming tool — they are trained to action these requests immediately and confidentially, available 24/7 across WIB, WITA, and WIT time zones.
id678 operates a zero-tolerance policy on underage gambling. All players must be at least 21 years of age at the time of registration, consistent with Indonesia's adult age threshold for gaming platforms. Age is verified as part of our standard KYC process before any withdrawal is processed.
If our systems identify any account where the holder may be under 21, that account is suspended immediately pending a full identity review. Any balance is held and returned to the verified payment source once the situation is resolved.
If you are a parent or guardian and believe a minor has accessed id678, please contact our support team immediately. We will close the account, void any transactions, and process a full refund of deposited funds without delay.
What id678 checks during KYC
When gaming is under control, it can be a genuinely entertaining experience. Explore id678's full range of games knowing every tool you need to stay in control is always within reach.