Frequently Asked Questions
About id678

id678 requires a government-issued photo ID — your national identity card (KTP) or a valid Indonesian passport. In some cases a proof-of-address document or a selfie holding your ID is also requested. KYC is mandatory before your first withdrawal and is processed within 24 hours on business days. Submitting clear, high-resolution scans speeds up approval significantly.

On the id678 login page, click "Forgot Password" and enter your registered email address or mobile number. A secure reset link is sent to your inbox or an OTP is sent via SMS. Follow the instructions to create a new password. For security, id678 invalidates all active sessions once a password reset is confirmed. If you do not receive the reset link within five minutes, check your spam folder or contact live chat support.

No. id678 strictly enforces a one-account-per-player policy. Duplicate accounts are detected automatically during registration and KYC review. If multiple accounts are identified, id678 reserves the right to close the duplicate accounts, void associated bonuses, and withhold pending withdrawals pending investigation. If you have accidentally created a second account, contact support immediately to consolidate your records.

To permanently close your id678 account, contact our 24/7 support team via live chat or email at [email protected]. Before closure, all pending withdrawals are processed to your registered payment method. If you are closing the account for responsible gaming reasons, we strongly recommend activating self-exclusion first — this can be done instantly while your closure request is being processed.

id678 supports deposits via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and BSI (Bank Syariah Indonesia) through direct bank transfer. E-wallet options include OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are denominated in Indonesian Rupiah (IDR). Deposits via e-wallets are often credited in under two minutes, making them the fastest option for urgent top-ups.

The minimum deposit on id678 is Rp 10.000 for e-wallet channels (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 25.000 for bank transfers (BCA, BRI, BNI, Mandiri, and others). There is no maximum deposit limit, though very large transfers may trigger an additional identity verification step in line with id678's fraud prevention procedures.

The minimum withdrawal to a Mandiri bank account on id678 is Rp 50.000. Withdrawals to all supported Indonesian banks share this minimum threshold. id678 does not charge a withdrawal processing fee on its side, though your bank may apply standard interbank transfer charges. Processing time for Mandiri withdrawals is typically 15 to 60 minutes after approval, with most requests cleared within 30 minutes during peak hours.

Most id678 withdrawals to Indonesian bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga, and others) are processed within 15 to 60 minutes once approved. Withdrawals submitted during off-peak hours (midnight to 06:00 WIB) may take up to two hours. E-wallet withdrawals (OVO, DANA, GoPay) are typically the fastest, often completing in under 15 minutes. First-time withdrawals may require KYC verification, which adds up to 24 hours to the total processing time.

Yes. id678 fully supports OVO, GoPay, DANA, ShopeePay, and LinkAja as deposit methods. To deposit via OVO or GoPay, select the e-wallet option on the deposit page, enter the amount, and you will be redirected to your e-wallet app to confirm the payment. E-wallet deposits are credited almost instantly and are particularly popular among players who prefer not to share bank account details.

id678 Sportsbook covers an extensive range of football markets including BRI Liga 1 (featuring clubs like Persija Jakarta, Persib Bandung, and Bali United), the English Premier League, La Liga, Serie A, Bundesliga, UEFA Champions League, and FIFA World Cup qualifying matches. Supported bet types include 1X2, Asian Handicap, Over/Under totals, both teams to score, correct score, and bandar bola (Indonesian-style football betting). Mix parlay (accumulator) bets are also available with enhanced odds.

Mix parlay (known as an accumulator in international betting) allows you to combine multiple match selections into a single bet. All selections must win for the bet to pay out, but the combined odds multiply to produce significantly larger potential returns. id678 Sportsbook supports mix parlay bets across football, basketball, and e-sports markets with a minimum of three selections per ticket. The maximum payout per mix parlay ticket is clearly displayed before you confirm the bet.

id678 hosts hundreds of slot titles from leading studios including Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft, and Spribe. Many of the most popular titles fall under the category of slot gacor (high-payout or hot slots, as the term is colloquially used by Indonesian players). RTP — Return to Player — is the theoretical percentage of wagered money a slot pays back over time. Most slots on id678 carry an RTP of 95% or above. Individual RTPs are listed on each game's information panel.

Yes. id678 is fully optim ised for mobile browsers on both Android and iOS devices. No app download is required — simply open id678 in your mobile browser and the interface adapts automatically to your screen size. All game categories including live casino, slots, sportsbook, and togel are accessible on mobile. For the best experience, id678 recommends using the latest version of Chrome or Safari on a stable internet connection.

A wagering requirement (also called a rollover requirement) specifies how many times you must wager your bonus — or your deposit plus bonus — before the funds become eligible for withdrawal. For example, a 5x rollover on a Rp 100.000 bonus means you must place a total of Rp 500.000 in qualifying bets. id678 provides a real-time rollover tracker in your account dashboard so you can monitor progress. Bets placed on certain game types may contribute at a reduced rate toward the rollover requirement.

Yes. id678 runs regular cashback promotions across sportsbook, live casino, and slots. Cashback is typically calculated as a percentage of your net losses over a defined period — for example, 5% cashback on weekly slot losses up to Rp 500.000. Cashback credits are usually awarded on a fixed schedule (weekly or monthly) and may carry a lower wagering requirement than standard bonuses. Check the active promotions section in your id678 account for the latest cashback offers.

id678 operates a multi-tier VIP programme that rewards consistent, high-volume players. As you accumulate wagering points, you progress through tiers that unlock benefits such as higher withdrawal limits, dedicated account managers, priority processing, personalised bonus offers, and invitations to exclusive promotions. VIP status is reviewed periodically based on your activity. Contact the id678 VIP team via live chat if you would like more information about your current tier and the rewards available.

id678 is strictly for adults aged 21 and above. Age is verified during the KYC process using a government-issued ID document. Any account where the holder is found to be under 21 is suspended immediately, all bonuses are voided, and deposited funds are returned to the payment source. id678 does not permit any exceptions to this policy. If you suspect a minor has accessed id678 using your account, contact support immediately.

Deposit limits, loss limits, session time reminders, time-out periods, and self-exclusion are all accessible from the Responsible Gaming section of your id678 account settings. Limit reductions take effect immediately. Requests to increase a limit are subject to a mandatory 7-day waiting period. Self-exclusion options range from 3 months to permanent closure. If you need immediate assistance, contact the id678 support team via live chat — responsible gaming requests are prioritised and processed within 24 hours.

If gambling is causing financial stress, affecting your relationships, or you find it difficult to stop, please act now. id678 offers free, immediate access to self-exclusion and deposit limit tools directly within your account. You can also contact our 24/7 Indonesian-speaking support team via live chat or at [email protected] to request an urgent account suspension. We treat all responsible gaming requests with complete confidentiality and without judgment. Your wellbeing is the priority.